Short Term Rental Code of Conduct–House Rules

A mandatory Short Term Rental Accommodation (STRA) Code of Conduct applies to all our accommodation (as at October 2021)

These House Rules are provided at the Property to ensure that Guests and Visitors understand, know and comply with the specific Rules governing their permission to enter and occupy the Property. These rules apply in conjunction with our Conditions of Tenancy.

1. General requirements

a) Guest and Visitors must comply with the Code of Conduct behaviour standards, all House Rules, By-Laws, instructions from the Managing Agent and security services during their stay; and

b) Guests must notify the Managing Agent of any disputes or complaints from neighbours as soon as is practicable

2. Noise and Residential amenity

a) Guests and Visitors must not create noise which is offensive to occupiers of neighbouring properties especially between 10pm -8am and during arrival and departure at any time throughout the occupancy;

b) Offensive noise is prohibited and may result in termination of permission to occupy the Property, eviction, loss of rental paid and extra charges for security and other expenses which may be deducted from Security Deposit or Bond under the Terms and Conditions; and

c) Guests and Visitors must not engage in anti-social behaviour and must minimise their impact upon the residential amenity of neighbours and local community.

3.Visitors

a) Guests are responsible for ensuring the limits set on Visitor numbers is complied with at all times. The number of guests must not exceed the number stated or the number of beds, whichever is less; and

b) Guests are responsible for ensuring that Visitors comply with the Code of Conduct and these House Rules.

4. Gatherings or functions

a) The Property is not a “party house” and any such activities are strictly prohibited.

b) All accommodation is for residential holiday purposes only.

Functions, parties and extra guests are strictly not allowed. Occupation of premises which in the absolute discretion of the agent causes nuisance or annoyance to neighbouring occupiers will be terminated immediately with the full rental forfeited plus any cost incurred payable. NO SCHOOLIES BOOKINGS ALLOWED.

5.Parking

a) Guests and Visitors are to comply with parking regulations and other requirements set out below and show consideration to neighbours and other vehicles; and

b) In the case of apartments, units and villas –car parking or carports are usually numbered.

Extra vehicles, boats, etc. must be parked outside the grounds, or by other satisfactory arrangements made with the agent. Parking for houses –in provided garaging, designated spaces or driveways. No parking on the lawns.

6.Garbage and recycling

a) Guests and Visitors are to dispose of garbage and recycling in accordance with the usual practice at the Property in the allocated bins, and excess rubbish must not be left in public or common areas; and

b) Please read the sign in your property for garbage collection. Excess garbage, boxes and bottles which are not placed in bins provided, will not be collected by Council. Removal/disposal must be organised by the guest or you will be charged (at cost) for such removal.

7.Swimming pool/spa (if applicable)

a) The swimming pool/spa must not be used between the hours of 9.00pm and 7.00am.

b) No glassware is permitted in the pool area.

8.Security

a) Whenever you are absent from the Property, close all windows and doors to maintain security and prevent rain and water damage.

b) Guests are responsible for the safekeeping and replacement of accommodation keys and remotes. Duplicate keys are not always available. If a guest locks themselves out and require a key after office hours they will be charged a minimum service fee of $100.00. If a member of staff is unavailable, you will need to call Forster Tuncurry Locksmiths on 6555 6111. If keys or remotes are lost you will be responsible for the changing of locks and remotes if applicable. Please take care of them. Guests must not attempt to break into premises when locked out.

9.Deck and balcony areas (if applicable)

Guests must not hang any washing, towels, bedding or clothing over balconies or any part of the property visible from outside areas of the building.

10. Smoking

Smoking is not permitted indoors.

11.Pets

a) Unless a property is designated as ‘pet friendly’, pets are strictly not allowed under any circumstances. If unauthorised pets are found at the premises, the occupants will be automatically liable for fumigation of the property and the tenancy will be terminated immediately.

b) ‘Pet friendly properties’ -pets are not permitted indoors.

c) Please bring your own bedding and bowls for your pets.

All pets must be vaccinated, wormed and flea free. We do not take any responsibility for pets left in courtyard or fenced gardens, you must do so at your own risk. Constant barking and/or howling is not acceptable. Complaints from nearby residents and guests will be referred directly to the owners. The tenancy may be terminated and there will be no refunds due to early departures. Please check the courtyards and garden areas thoroughly before you leave and clean up any messes or damage left by your pets. Failure to do so will mean you incurring additional charges

12.BBQ

If there is a BBQ, you must ensure it is cleaned after use. A BBQ cleaning fee will be charged for unclean BBQs.

13.Damages and breakages

The guest will be responsible for the cost of any damage to the property, or loss of, or damage to any items at the property, including but without limiting the generality of the foregoing, floor coverings, furniture and fittings, kitchen utensils, crockery, glassware, cutlery and the guest will pay the agent, the full cost of replacement or repair of any such items damaged or lost. All damage, breakages or losses are to be reported to the agent and paid for immediately. All furnishings and equipment must be left in the premises as originally found. Guests will be responsible for costs incurred for retuning TVs which have been detuned by guests for the attachment of electronic devices.

14.On departure arrangements

a) The premise is to be vacated by 9.00 am on the day of your departure. The property must be vacated on time (minimum penalty fee of $30 per hour will apply without prior arrangements) and secured with windows and doors locked. All keys and garage remotes must be returned to our office immediately after vacating or left in our office key return if you depart outside office hours.

b) To avoid an extra cleaning fee (minimum $100) guests are required to leave the premises neat and tidy. Fridge, kitchen benches and any spillages must be wiped, floors swept, dishes washed dried and put away clean and all garbage must be wrapped and placed in the outside garbage bin provided.

15.Emergency Contact

In the event of an emergency relating to the Property, please telephone Forster Accommodation 02 5528 5894. 

Emergency contacts:
SES:              132 500

Please click the following link for additional emergency contacts fact sheet.

https://wwcw.rea-webbooks.com.au/Professionalsforster/Emergency-Advice-Fact-Sheet

16.Compliance

a) The guest must comply with Strata By-Laws posted in common property. A breach of these By-Laws constitutes a breach of House Rules.

b) Breach of these House Rules is a breach of the Terms and Conditions of occupancy.

c) The Owner and Manager reserve the right to terminate permission to occupy and to evict from the Property, Guests or Visitors who refuse to follow these House Rules or who cause a nuisance.

d) Guests may also face penalties for a breach of obligations under the Code such as “warning notices”, fines and for serious breaches being added to an ‘exclusion register’ prohibiting any holiday bookings across the industry for up to 5 years.

17. Complaints

In the first instance, please notify your Managing Agent of any complaints and we will use our best endeavours to resolve. If unresolved to your satisfaction, complaints may be lodged with the Commissioner of Fair Trading NSW. NOTE: This Code does not override existing complaint procedures for NSW Police and Council. Police should always be contacted for urgent noise or behavioural concerns.

For more information on the Code of Conduct, please visit the following link:

https://www.fairtrading.nsw.gov.au/__data/assets/pdf_file/0012/925788/Code-of-Conduct-for-the-Short-term-Rental-Accommodation-Industry.pdf